The Music Room - Boulder Colorado

I've purchased a number of items from them, no issues whatsoever. I'd likely not sell to them, understandable private sale generally going to bring more money.

@larsa39 ...Two days prior to this, on Dec 18, I had received an email from them saying "Currently, we are experiencing a higher than normal volume of incoming items,

I got the run-around from them until Dec 30, when I finally got an answer. It took them over two weeks to issue the refund rather than the 3 to 5 business days they initially claimed

12 days, and right during the Christmas holiday period. Shipping and receiving for all merchants is absolutely backed up during this time. Everyone all spun up shipping and waiting for packages. Any consumer is lucky to get anything done with any product in 12 days this time of year.

A peak time with people sitting around browsing the internet doing nothing but buying/selling, trading in gear then. I recall TMR was backed up and stacked up at holiday time. Same thing happened the prior year.

Sit back and look at this with a clear lens. The absolute busiest time of the year for merchants, shipping, and all sorts of delays can occur. TMR did respond.

Do you realize some people in the USA take time off work during the holiday period, right?

Not a good experience
On Dec 12, 2024 I agreed to trade a Mark Levinson 585 for a Mark Levinson 326S.  The understanding was that I would purchase the ML 326S for $4148, ship them the ML 585, and "Once we get your trade here and process it (typically 3-5 business days from when we receive it)," I would receive the refund of the about $3550. for the ML 585.  I shipped the ML 585 on Dec 12, they received it on Dec 17.  They shipped me the ML 326S on Dec 16, I received it on Dec 20.  Two days prior to this, on Dec 18, I had received an email from them saying "Currently, we are experiencing a higher than normal volume of incoming items, which could delay our processing times. Rest assured, our team is working diligently to expedite the process as much as possible."  In other words, they have an internal problem keeping up with the testing of the units they received, so they have decided to keep my money until they catch up.  I immediately (Dec 18) notified them that I was not OK with this - that they should have notified me before I made the purchase if there was going to be a delay in paying me for the ML 585, and I would understand if it took them a week, but I did not want them sitting on my money any longer than that.  I got back an email saying they would "get this cleared for you as soon as possible."
As soon as I hooked up the ML 326S, the selector knob just spun and fell off (maybe they need a new testing crew?)  A few days later I notified them of the selector knob problem and asked again about the money they owed for the ML585.  To their credit, they issued me an RMA to return the ML326S so that the selector knob could be re-attached, but at that point I thought, OK, they have the ML 585 which they haven't paid me for, they have the $4148 I paid them for the ML 326S, and now if I ship them the ML 326S, they have both units and all my money.  Uh, no.  I made arrangements to have the ML 326S repaired, and sent several more emails asking when I would receive my money for the ML 585.  I got the run-around from them until Dec 30, when I finally got an answer.  It took them over two weeks to issue the refund rather than the 3 to 5 business days they initially claimed, and I was shipped a broken product that I had repaired myself to avoid having to deal with them any further.  
So how can a company like this have a 100% rating?  Because when I purchased the unit, I was directed to their website.  The purchase did not go through Audiogon, so there was no way to leave feedback.  I waited exactly 90 days before posting this in case anything else went wrong with the ML 326S, because that is their warranty time.  I consider this a shady way to do business, and I will never deal with this outfit again.

I remember negotiating with TMR when selling a piece of equipment.  They said by dealing with them that I "would avoid the hassle of dealing with low ball offers".  Their offer was way beyond low ball, and I ended the conversation after that statement.

  Is there a better place to deal with that provides same level of service or better?