2. cables
  3. 174817-149900

The Cable Co

Hi All,

Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...

kingbr

Showing 2 responses by soix

soix
9,988 posts
 

The notion of paying $600 for a cable when I can find it used for $250...no customer service can beat that.

@hilde45 Bingo!!! Used cables are readily available, easy and cheap to ship, are pretty much assured to be trouble free, and they’re easy to resell if they don’t work for you at little/no loss if you buy at a good price. Unless you can’t find the cable you’re looking for used or are hell-bent on buying new cables at a huge markup, buying used cables is one of the best bargains in audio IMHO. Before the fluid, internet-driven used cable market the Cable Co. made a lot of sense — I even used them once back in the 90’s — but now they’re pretty much a dinosaur unless you like throwing away $$$. Just my $0.02 FWIW.

soix
9,988 posts
 

With the huge margins from selling new cables they damn well better have excellent customer service.  Frankly, with the fluid used market for cables and the ease with which they can be shipped, buying new cables seems a bit insane unless you just can’t find what you want used.  But that’s me. 

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