Tara Lab cables have bad quality control?

I have returned one pair of Air 2 to Tara Lab for repair and I am getting ready to send in the second pair. The RCA connectors on both pairs were very loose and the ground was broken on one.
I have several pairs of Tara Labs interconnects and speaker cables and I have not had any problems except for the Air2.
I would suggest you talk to Tara Labs about the tweeter damage and see if they will pay for it.

Ps - my name has nothing to do with SFstereo. I just live in SF.
Rich

Very surprised to hear of your problem with Tara. I used a pair of Reference Gen II XLR's that were fantastic, but I have no experience with Tara since purchasing that pair.

Thanks everyone, before the salesman send in the noise pair to Tara, he took off the loose rca from both cables, he said he just try to see what's wrong with it, then Tara said they have no way to test it now, so they won't pay for my tweeters, the salesman told me he can give me $500 credit if I buy the $2200 ISM The One, 25% off, but not pay my tweeters if I don't buy anything, I think SF Stereo just be in bed with Tara.

Bill

You should call the Attourneys Generals office and the better Business Bureu. Just call information, tell them the town you are in, and ask for the number to the closest office.

I give this advice a lot because these are two great agencies set up to help people that are in a situation like you are in now. Not only will they tell you all your legal rights but they will help you proceed with it if the dealer or manufacturer are liable. If anything a logged complaint may help the next guy who has the same problem as you.

I think this is pretty lousy of your dealer and I wouldnt give hin another ounce of business. You would be shocked if you saw the how low the whole sale price of replacement tweeters were.

This is not a reflection of the quality of your speakers but the basic facts of all speakers. I have a pair of speakers that retail for $11,000 and when they were still making that model a replacement tweeter was only $400 wholesale.

There is no excuse for them not to be more accomadating.

Bill,

Saw this post over on the Asylum. I would hope that the salesman after verifying that that cable was bad would help out with the problem. SF Stereo has been a Tara dealer for some time and they should be able to work out a satisfactorily resolution. Upselling you on another cable sounds typical from these guys.

I hope this works out for you, I have dealt with SF Stereo and have been very disappointed. They have lost a tremendous amount of business based on poor customer support and inexperienced sales people.

Good Luck.