Sonos Announcement today 1/21/2020
Ooooh weeee did this kick off some customer hostility.
https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835...
twitter abuzz as well. #SONOS
https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835...
twitter abuzz as well. #SONOS
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Nearly all products that connect to the internet require security updates. If the hardware is so old that it cannot remain adequately secure, then it should be replaced. Just as no one would think of accessing their bank accounts on an iPhone 4 in 2020, eventually WiFi-enabled speakers should be replaced. Now, did Sonos handle the public announcement well? No. But as a result of the backlash they will now be supporting their older products much longer than most tech companies do. I think that they had the right motives, they just needed to communicate better. |
You can log into the website and look at your system if it’s ok it’s shown as Modern product |
From CNBC: “Sonos said people who own the older products can keep using the older speaker in their system, but the new speakers won't receive updates either. A spokesperson told CNBC this is because all speakers on run on the same software, so an older one will lag the system behind if it's still in use. Sonos told CNBC in May it will launch a way for customers to segment the older products into a separate speaker group, which won't receive updates, while another group of newer products will continue to get new software.” |