Sonic Frontiers Tech Support is Great

I also have had excellent service from them. I ordered an Assemblage 2.7 Platiunum dac from The Parts Connection and they made a mistake, accidentally shipping a Signature version instead. When I called Frank, he overnighted the replacement to me at no charge and was very helpful. I appreciated them offering more than it would have taken to make me happy.

My experience with Sonic Frontiers has been pretty good. I'll say up front that I think they make superb gear that represents a good value. I also think their service has gotten much better. I currently have a CD player in for repair there. I called a few days ago to find that they had fixed the problem and were testing it. Replacement of the faulty part was covered under warranty at no charge. Nick told me that they would be shipping it back to me next week. Support after the sale is important to me and Sonic Frontiers has always come through to my satisfaction.

My experience has been very positive. My new Phono-1 was marred by a loud hum. They shipped it back to me in 3 weeks and it now works beautifully. To my untrained eye it appears they replaced all the capacitors; they look different anyway, white Multicaps. They also upped the output at my request from 54 to 64 db, and they repaired some damage I had caused myself when I sawed out a stripped lid screw, removing the dent I made, drilling a new screw hole, and repainting the lid. All at no charge. Another time when I sent back a Line-2 remote that didn't work, they replaced it at no charge even though I admitted to them that it stopped working after my two-year-old daughter threw it across the room.

Maybe, over the phone? I haven't had luck using their "TECH SUPPORT" via e-mail. I fixed the problem myself, and it is been a one week already, no replay. Big minus in my book!