I also have had excellent service from them. I ordered an Assemblage 2.7 Platiunum dac from The Parts Connection and they made a mistake, accidentally shipping a Signature version instead. When I called Frank, he overnighted the replacement to me at no charge and was very helpful. I appreciated them offering more than it would have taken to make me happy.
Sonic Frontiers Tech Support is Great
The friendly gentleman Nick Spent 15 minutes on the phone with me discussing a minor adjustment on my SFCD-1 CD Player, & Tube selection etc. today. He is great very knowledgable , Patient & helpful. He was also kind enough to send me some screws for the case at no charge. A very nice company to deal with!