2. amps-preamps
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SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
dman777 OP
49 posts
 

I am still not able to call them and get a English prompt after hitting number 9. This is so frustrating especially after the rep was notified.

 

Can someone else please call also and confirm they are having this issue on here?  +14504492212

singere
43 posts
 

I never had an issue with Moon responding to e-mails. They may be at the Munich audio show. Still think they are a great company!!

dekay's avatar
dekay
5,741 posts
 

I called the afternoon and #9 was English.

 

DeKay

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