SimAudio Moon - Impossible to get a hold of for support?

I have generally found them responsive and helpful. There are some times when they were less promptt than others, but it almost seems correlated to the urgency of the matter, which I appreciate in some respects. That all being said, I love my Moon gear. It is awesome. 

Is learning to speak French an option?

I looked at our info@ and sales@ email inboxes and there is no unanswered message.

Perhaps your message got caught and filtered out by a spam filter somewhere along the way.  Sorry about that - this may have occurred within our servers, or maybe outside.  It rarely happens, but it does.

Given the nature of your inquiry and the fact you don’t yet own an 861, please send your question to sales@simaudio.com.  You will receive a reply promptly.

Sincerely,

Costa Koulisakis

Simaudio Ltd.

I was surprised by your experience and then noticed Costa responded. 
 

I have received strong support over the years. And have only had questions regarding setup of MiND2. Never an issue with hardware 

I’ve had very good communication with Moon. They knew I bought used so no direct financial benefit to them but spent lots of time with me. Especially Eric Adler I think us his name. Very prompt and extended complete explanations.