SimAudio Moon - Impossible to get a hold of for support?

@gkelly Thank you, I appreciate it. Here is the last email I got from them:

 

Hi -------,

We have received your request and will get back to you as soon as possible.

The MOON team.

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And the phone number, when I call it from the website on my cellphone, shows the location as Boucherville, QC

 

SimAudio used to also have a USA repair site I believe

@dman777 I have received pretty good support from Simaudio. Did you use the form on their website to submit your request? BTW the 861 looks impressive! 

Yes, I used the website form 

I have generally found them responsive and helpful. There are some times when they were less promptt than others, but it almost seems correlated to the urgency of the matter, which I appreciate in some respects. That all being said, I love my Moon gear. It is awesome.