I was able to leave a message with Todd about a member on audiogon not being able to get a hold of them. They seem to be closed which is obvious at this time of the day but was a normal sounding phone tree experience for me.
SimAudio Moon - Impossible to get a hold of for support?
I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable.
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- 34 posts total
@gkelly Thank you, I appreciate it. Here is the last email I got from them:
Hi -------, We have received your request and will get back to you as soon as possible. The MOON team. ------------------------------------------------------------------------------ | |||||||||
@dman777 I have received pretty good support from Simaudio. Did you use the form on their website to submit your request? BTW the 861 looks impressive! | |||||||||
- 34 posts total