2. amps-preamps
  3. 194446-184484

SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
gano
418 posts
 

I think they see the incoming number and ignore you, We are no longer on friendly terms

freediver
1,296 posts
 

I call BS!
I've sent several emails to them after I bought a 240i & always received a timely reply..Also called them about 2 weeks ago & got right through to tech support..There is something more to your assertions..

kofibaffour
233 posts
 

@freediver you call BS on someone's experience? Bruh...

dman777 OP
50 posts
 

@freediver 450 449-2212 is the number I called.  It said in English press 9 for English and I did but I still got French after. Why would I bs? I’m going to spend $20,000 on a amp and you think I got nothing else to f****** do? 

 

Yeah, and I did send an email and I didn’t get a reply other than the automated reply that I’d get an email in 2 business days

jl35
4,173 posts
 

I always found them easy to get hold of and work with, but their gear needed too much service for me...

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