SGC vs Roon Nucleus

@patrickdowns, 
When I've seen seen any issue like you describe, it has to do with the local network, not sonicorbiter.com. For example, I use Eero mesh routers and look at my eero app to confirm that the rendu and sonicorbiter are visible and active on the network. Eero software updates have auto-installed requiring restarts of connected devices. If I don't know that happened, I might think the devices are giving me trouble.
With my opticalRendu, I have on occasion found that unplugging and re-plugging fixes things that a software restart doesn't. No idea why. 
Cheers,
Spencer

sbank
re

When I’ve seen seen any issue like you describe, it has to do with the local network

It wasn’t my network. I used FING and other network diagnostic tools extensively, and sent all screenshots and reports to SGC. We went round and round but I followed all his many troubleshooting suggestions to the letter and they didn’t fix it. All other devices running on my network operated flawlessly during the same time.

I sent the unit back, and whatever he did ( wiping it and reloading everything? or hardware fix?) fixed it and he sent it back within a day. He never told me what the problem was in followup emails, nor with the returned unit.

It’s been working like new (like it did originally for 3 months) for 6 months and I am happy. Hope that continues. It’s a good alternative to the Roon Nucleus, and smaller and less expensive. Cheers, PD

My Sonictransporter i5 stopped working one month shy of the end of its warranty. After back and forth emails with Andrew I ended up mailing to him. He sent it back to me, started working and then it stopped again. Sent it back, and even Andrew could not figure out the problem. He replaced it, after my insisting about it, with a refurbished one instead of a new one, which stopped working right away. He wants me to allow remote control into my computer system, which I won't do, for him to have access to the i5 and see if he can do anything about it. I am getting to my wits end since this has been going on for several months now.

I am seriously thinking about getting a Nucleus.

Nucleus plus uses I7 processor.

@spaniard 

 He wants me to allow remote control into my computer system, which I won't do, for him to have access to the i5 and see if he can do anything about it. 

Andrew did this for me and fixed my issue in about a minute. I watched/chatted with him while he did it and saw every step of what he did; it's not like you give him your passwords or anything.I terminated his access at the end of the call. Apple Support does the same in certain cases. I considered myself lucky to have this high level of support. Andrew's a high integrity person, IME, and many others have attested to that here and elsewhere on many situations over many years. 

FWIW, the issue was caused by a Roon update, nothing with the SGC. Cheers,

Spencer