2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
jaxwired OP
232 posts
 
"Jax, please don't use the common "I rated it a 8 but it's really an 9." That one drives me crazy."

I have never done that one myself, but I do I understand where the seller is coming from. Everyone has a different interpretation of what 9 means. I feel confident that for every item listed as a 9, there's a super picky buyer out there that would strongly disagree. I tend to use 8 unless the product was very recently brand new.
polk432
1,142 posts
 
Put a pic of the item and let the buyer judge the condition and stick to the purchase.
rose75
30 posts
 
What kind of amps are these that need a manual? Doesn't the buyer know you just plug them in and turn them on? Dude really? Do you need a manual that shows the wire diection as well? Just kidding!
The buyer could be selling to someone else as new and just opened the box to check contents. Yes, he really needs the ORIGINAL manuals to those very confusing mono's.
WAIT, are these going to be a collectors item some day? Maybe he knows something the seller deosn't.

If the seller did offer the ORIGINAL manual then he needs to find out if one actually came with the amps to begin with and if he can get another factory supplied manual. If not then the buyer does have an arguement even if he is being an a$$.
rrog
1,958 posts
 
You guys are completely missing the point. It was discovered after the fact the manual is nothing special. However, the ad stated the amps included the original manufacturer's manual. Except when the amps arrived there was no manual. The buyer does not know Jax from Adam and the first thing that may enter the buyer's mind is, what else is the seller lying about.

Jax messed up. The ad should have stated the type of owner's manaul that was included in the ad so everybody knows what to expect up front. The majority of Jax's supporters are people who sell for more than a hobby and only put yourselves in the seller's shoes. Keep in mind, without buyers we would all be in deep shit.
polk432
1,142 posts
 
Deep shit? ALL of us? Really? I sell things on here and ebay to get them out of my way. I don't give them away because I can afford to keep them if they don't sell. I treat buyers right but I would never be in deep shit without them. If fact most buyers are usually in deep shit financially due to over spending. Not all of us are in the same boat.
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