2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 9 responses by rrog

rrog
1,958 posts
 
The real problem here is Jax misrepresented what he was selling. If Jax did his homework and knew from the beginning the amplifiers did not include a manual this problem never would have existed and neither would this thread.
rrog
1,958 posts
 
Original boxes and original manuals give the product additional value. Just because a couple of people here feel it's not important to them is irrelevant. You advertised the amplifiers with original manuals and that is what the buyer paid for. However, I do not believe a set of mono amplifiers come with two manuals. If you can come up with one original manual I would consider it case closed.
rrog
1,958 posts
 
Rlwainwright, I have never given a seller negative feedback even though a few have deserved it. As we all know negative feedback can be very damaging to a seller in terms of his ability to sell and the amount he will receive for his equipment. Is it really worth telling a buyer to go pound sand especially when the buyer is in the right? I do not know how sellers have adopted the attitude that they are doing us all a big favor by selling us their used equipment.
rrog
1,958 posts
 
"I recently sold a pair of mono amps and checked the box that indicated the original manual was included."

I find it interesting that so many people here think the buyer is a jerk because he expected to receive what was advertised. We have no idea what communication took place between jaxwired and the buyer. We are hearing one side of the story, but there is always two sides to every story.

Jaxwired is negligent no matter how you look at it. There was no attention to detail even during preparation for shipping.

"I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the box.

I have had to return two items in the last couple of years and I should have returned more because sellers are not accurately describing the equipment they are selling. My money was refunded, but it cost me $100 in shipping to find out the bottoms of the speakers were so chewed up from spikes the wood was peeling off the bottom, the grill had snags and the foam around the tweeter needed to be replaced. Because of the problems I have had I am becoming less tolerant of sellers. Maybe this is the case with the buyer in this sale with Jaxwired.
rrog
1,958 posts
 
Elizabeth, I agree with you. It does seem the buyer is being petty, but we are only hearing the seller's side of the story. Maybe if we only heard the buyer's side we would think the seller is a jerk. Also, we do not know how this was handled by the seller at first mention of the manuals not being included.
rrog
1,958 posts
 
This buyer has been burned before. Now he's not cutting any slack.
rrog
1,958 posts
 
Swampwalker, It's too early for you to be drinking. My comment was based on the communication posted between Jaxwired and the buyer. For your information, I have had several smooth transactions with members of this forum. Your user name has been noted as well.
rrog
1,958 posts
 
You guys are completely missing the point. It was discovered after the fact the manual is nothing special. However, the ad stated the amps included the original manufacturer's manual. Except when the amps arrived there was no manual. The buyer does not know Jax from Adam and the first thing that may enter the buyer's mind is, what else is the seller lying about.

Jax messed up. The ad should have stated the type of owner's manaul that was included in the ad so everybody knows what to expect up front. The majority of Jax's supporters are people who sell for more than a hobby and only put yourselves in the seller's shoes. Keep in mind, without buyers we would all be in deep shit.
rrog
1,958 posts
 
"Put a pic of the item and let the buyer judge the condition and stick to the purchase"

Spoken like a true ebay seller and your posts on this topic have been the least constructive.
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