Schiit customer service seems poor

@jumia 

You just have to use electronic equipment with a smidge of common sense. You sound like the reason we have the warning about not using the hair dryer in the bath tub.

Oz

Tketchum,
thanks,

what addl preamp have you added to signal path (any sq impact?)? Would love to solve this issue.

I use a Schiit Magni 3 Plus for now. It has up to 12dB of gain so the DVD/Blu-ray player has about the right voltage going into the Freya S. I have the Freya’s volume control set at about 60% attenuated (13:00). With that setup I can adjust the volume of movie soundtracks using the Magni (sits right next to the couch) within it’s prime range of volume control. I may look into a more refined, but still simple preamp in the future but the Magni 3 Plus sounds pretty good as is. I’ll probably just keep using it. I don’t listen to my HT setup for the quality of music, for that I listen to other sources, but a good soundtrack off Blu-ray sounds just about as good as a hi-res file played through my streamer/DAC.
Tom

Oz, well said.

Mr ketcham,

so device is like a passthru between a bluray (or say an avr) to improve strength of signal reaching the freya? Is 60% a normal volument level? Sounds like this may work for me to correct the freya problem