Repair Used Focal Speakers

Focal is distributed in the US by Focal North America. You should look them up, but any Focal dealer should help you at least get repairs.

If you try going directly to Focal NA it may help you to have the driver part number handy. They are more likely to help you if they think you know what you are doing.

Double check and make sure it’s actually the driver. I’ve seen Focal crossovers break. The inductor had a hidden break near the PCB.  If in doubt, switch the woofer and see if the problem remains with the crossover or if it moves with the driver.

With the speaker disconnected, gently move both woofers. See if the "good" and "bad" woofer move with the same degree of freedom. If the bad one feels in any way different, then that’s your answer. Make sure your amplifier is off for this, as amps with negative feedback will resist cone motion.

They should move easily, like pushing into a Krispy Kreme donut. :)

Tone, so you have 2 woofers in the same speaker that are not operating the same way?  Then it's likely to be a woofer problem, but it could also be a cabling problem. If you can, remove the back plate and look at the crossover.  See if the woofer wires are crimp on or soldered to the board.  Examine the connection in any case. Take a picture of the crossover while you are in there and send it to me.  I want a look too! :)

I'm not sure if you can, but you might be able to reach the woofer connectors. Double check to make sure they are fully on and tight.

As for warranty, any Sopra should be under warranty though, they just came out. :)