Reliability - what’s your experience been?


I’ve been into high fi since the 1970’s. Fortunately, equipment breakdown has been few and far between.

As best as I can recall, I needed the following repairs:

1- new motor on a Thorens turntable (noisy motor)

2- Repair of an Aiwa tape deck (noisy channel)

3- Bryston amp (broken power switch)

4- Proceed amp (would not turn on)

5- CAL cd player (noisy channel)

6- Bricasti dac (no sound- just static)

7- Simaudio cd player (failed transport)

8- Pass integrated amp (intermittent noise)

not bad for almost 50 years experience. How has your experience been?

128x128zavato

McIntosh, built to last good product and great customer service 

has a problem with my CD player, they fixed for free

I have had a problem with my Carver CD player, found a reliable service center ans they fixed it.

Think the more important point...if you had an issue or problem how was the brand customer service, the rep, the local vender/dealer, is the brand still around...during the warranty period and after? My experience with VPI = excellent! They back their gear and worked with me. 

@immatthewj ... I’ve never owned Bose speakers. Perhaps you’re reminiscing about your own experience with that revered brand.

In 40 plus years I only had one item fail. It was a used Plinius SA250 power amp. The dealer who sold it called Plinius. Even though the amp was long out of warranty, Plinius had it serviced and repaired locally. I eventually sold the amp for twice what I paid for it. It was a behemoth 125 pound beast. But never once had a product fail again. Counting my blessings!

My first quality component,.a Creek integrated, promptly went down entirely due to a faulty headphone output. Repair handled smoothly under warranty with a domestic shop. Very pleased with that service and the unit has been rock solid ever since.

I wouldn't hesitate to buy another Creek amp or other UK gear, but likely from a US based authorized dealer for piece of mind.