I've tried to get help from Qoboz and can't get a response. Many users of Qobuz have indicated their CS leaves a lot to be desired.
Qobuz needs no customer service.
Given the choice between Qobuz charging all customers another $2 a month to hire 4 people for customer service for perhaps 1% of the customers who find a reason to contact them, I prefer keeping it the way it is. I have never had a need to contact them for anything.
I was with Tidal for 6 years before Qobuz entered Canada and never had a reason to contact them either.