2. music
  3. 182200-148351

Qobuz Customer Service is impossible to reach :(

Has anyone had any problems reaching Qobuz customer service?

I am having buffering problems on Windows 10 - Qobuz App.   It is not my internet, it is not always happening, Roon NUC works fine, I have changed buffering settings, cleared my caches, etc... -- I think the Qobuz App is the problem.

I am unable to stream to my Headphone amp via Qobuz because of this.

The Qobuz website "chat" is just continuously saying 3 hours, 5 hours, Not Seen, etc..  an email to support@qobuz.com has gone unreturned on 3 attempts over the last week.

Looking for a friend.   I love the content on Qobuz - not sure why their app sucks.  It doesn't even give any diagnostic or information on a server connection or similar.

Thanks in advance,

Rick

rrodell367
kgturner's avatar
kgturner
663 posts
 

Is your headphone setup not connected to your Roon NUC? I never use the Qobuz app at home since Qobuz is integrated into my Roon setup or are you talking about the playing Qobuz through Roon?

 

@patrickdowns
What are you talking about? I can login to Qobuz on my browser, click my name in the upper right, drop down to settings. The literal second link under My Account settings is "Change my payment methods".
patrickdowns's avatar
patrickdowns
509 posts
 

@kgturner 

Re "What are you talking about? I can login to Qobuz on my browser, click my name in the upper right, drop down to settings. The literal second link under My Account settings is "Change my payment methods"

It wasn't like that 8 or 10 months ago when I had this problem. I can assure you as I've used streaming accounts for a long time, and on Tidal it was easy to do as you describe. And it doesn't change the fact that it took them a month for a non-reply. So maybe they finally fixed it. My friend was having another account pairing/setup problem with his Bluesound Node, and they only responded in French! He's bailed and switched to Tidal. That was last week!

exley_99's avatar
exley_99
4 posts
 

Updated Qobuz and now can only stream 30 second samples and favorites are gone. Tried the chat function but no answer in over a day. E-mailed as many Qobuz addresses as I could find but no answer. I signed up for a year in January but I think I'll just eat the last two and a half months and switch back to Tidal.

tkrtrb125
289 posts
 

I am having no such issues, Playing Santtu Conducts Shostakovich Symphonies 6&9 from my favorites. Now I am using an Innuos Zenith mk3 and the Sense App. 

More to discover