Their CS sucks big time. I had a 30-day tried and then extended it, but had to cancel the credit card (due to fraud) that I had used on the account. They sent me a notice that my payment couldn't be processed. Easy-peasy, right? Add a new card in your account. NOPE. There is no way to do that in Qobuz account management, like Tidal has. I spent a MONTH emailing them, tweeting them, posting to their Facebook page etc, before I finally got a non-responsive reply. In French (which I read a bit). Kept trying with no luck. Emailed them and suggested that they should look at Tidal account management to see how easy adding a credit card is. No reply. I finally said to hell with it and kept Tidal (I don't love Tidal's app or the way they push rap music, but since I use Roon mainly, it doesn't matter). Then I saw a Qobuz guy at a Seattle audio show and told him my frustrations, and he basically shrugged. Screw that. I could have started from scratch using a new account with different email address, but why would I?
I just talked to a friend who is having similar problems with them on his new account. I told him to switch to Tidal.
The French.
Qobuz Customer Service is impossible to reach :(
Has anyone had any problems reaching Qobuz customer service?
I am having buffering problems on Windows 10 - Qobuz App. It is not my internet, it is not always happening, Roon NUC works fine, I have changed buffering settings, cleared my caches, etc... -- I think the Qobuz App is the problem.
I am unable to stream to my Headphone amp via Qobuz because of this.
The Qobuz website "chat" is just continuously saying 3 hours, 5 hours, Not Seen, etc.. an email to support@qobuz.com has gone unreturned on 3 attempts over the last week.
Looking for a friend. I love the content on Qobuz - not sure why their app sucks. It doesn't even give any diagnostic or information on a server connection or similar.
Thanks in advance,
Rick