Qobuz Customer Service is impossible to reach :(


Has anyone had any problems reaching Qobuz customer service?

I am having buffering problems on Windows 10 - Qobuz App.   It is not my internet, it is not always happening, Roon NUC works fine, I have changed buffering settings, cleared my caches, etc... -- I think the Qobuz App is the problem.

I am unable to stream to my Headphone amp via Qobuz because of this.

The Qobuz website "chat" is just continuously saying 3 hours, 5 hours, Not Seen, etc..  an email to support@qobuz.com has gone unreturned on 3 attempts over the last week.

Looking for a friend.   I love the content on Qobuz - not sure why their app sucks.  It doesn't even give any diagnostic or information on a server connection or similar.

Thanks in advance,

Rick

rrodell367

Showing 1 response by kgturner

Is your headphone setup not connected to your Roon NUC? I never use the Qobuz app at home since Qobuz is integrated into my Roon setup or are you talking about the playing Qobuz through Roon?

 

@patrickdowns
What are you talking about? I can login to Qobuz on my browser, click my name in the upper right, drop down to settings. The literal second link under My Account settings is "Change my payment methods".