PS audio Directstream Junior locked


Hello,
I have been listening to Spotify Connect via ethernet into a PS Audio Directstream Junior with a PrimaLuna Prologue Premium Integrated without issue, but today I can no longer change the gain or navigate the menus. It boots up fine but appears to be frozen. I reinstalled Snowmass without resolution. I also removed the ethernet cable and rebooted, but it's still locked. Spotify will still stream through the bridge at a lower gain and USB no longer works.

Has anyone run into this issue or know how to resolve?

Thanks!
miguels
Good to hear miguels! I have been in contact with PS Audio service in the past and they have always be very responsive.
PS Audio advised to hold the blue logo down and power on to reset. Didn't realize this was even a button, but it fixed the issue. Thanks everyone!
Miguels, a while back I had an issue with my DSJ though not to the extent you mention. In my instance I tried rebooting (turning off then on from the rear mounted switch) without success. I tried it again but before turning the unit back on I unplugged it from the outlet and left for 5 minutes or so before reconnecting and turning back on. In that instance it worked and I haven’t had a hiccup since. Not sure if that was the solution or not but worth a try.
power off for a minute and retry.

If it uses an external power supply, check the voltage.