Hi twoleftears (great name BTW)
My response is more a general one, not focused on the brand but more the state of High End Audio.
I'm a designer in the business which at one time had 650 dealerships carrying my RoomTune and Michael Green Audio products in the US, plus 40 other countries.
I've been watching the shrinking of High End Audio happening since the early 90's and best I can tell the community has gone from over 300,000 High End Audio collectors to about 25,000 (for new High End Audio gear). What I'm saying is, while the audiophile listening world is growing the High End Audio portion of that market is in major retreat (Audiophile not being the same as High End Audio). This means that the days of having many dealers and repair shops for the more expensive brands is over.
Having one good service tech for HEA brands these days isn't so bad. Many companies don't even have that. That doesn't mean they can't be serviced but it does mean you may now have to seek the option of a more general service center picking up the load. I happen to have an excellent service center near where I live in Las Vegas.
If you feel you can trust the center you listed, and if you have access to other service centers don't feel weird about approaching Primare directly and making your purchase from them. Most HEA brands are going to be direct if not already.
Michael Green
www.michaelgreenaudio.net