Policy changes at The Music Room TMR Audio


TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

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Showing 1 response by stereo5

I figured that eventually they would charge a restocking fee and 5% is actually quite reasonable.  It will cut down on people who aren’t that serious about making the purchase but just want to try something out.   That takes away from their time and then they are out a piece of equipment while the other person is playing with it with really no intention to buy.  Believe it or not, there are a lot of people like that.    They probably got burned one too many times.  It’s a shame it has to come to this but it’s a sign of the times.   
 

@ozzy,   I had bought a Mac MC152 amp from Audio Classics for $2900.00.  I used it almost every day for a little over 2 years and a Mac MC302 amp caught my eye at TMR.  They offered me $2500.00 trade in on my amp and it cost me 2K more for the newer amp. They were asking $4500.00 for it.   I made out great, only losing $400.00 on my trade off the $4500.00 asking price of the MC302.  They sent me a prepaid UPS label on them and I sent my amp.  I received the new amp exactly 1 week later.  I am very pleased, one of the better deals I have made.