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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

hilde45

Showing 2 responses by lalitk

lalitk's avatar
lalitk
5,700 posts
 

Good to know. Does 5% restocking fee across the board or only on the new gear? I wouldn’t mind paying 5% restocking on new gear but not on used or open box items which is a huge part of their business model. My .02 cents! 

lalitk's avatar
lalitk
5,700 posts
 

@hilde45

A 30 days trial for a $250 plus shipping cost on a $5K item is pretty reasonable to me. And here is why, buying a similar item on used market and reselling is a lot more hassle than the seamless trial process TMR have in place for their customers. You don’t have to agree but I say this based on my 20 plus years of buying/selling gear on used market…you could loose lot more than 5% in the process.

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