"Keep in mind that the Parasound is a mass produced product made in Taiwan"
Assembled in Taiwan would be more accurate. |
...and as far as CS, not too many companies will you get a direct response from the owner himself, and promptly I might add. |
Wow, looks like this has turned into Parasound bashing thread. Agreed with Dragon1952. Not just because I own Parasound and been happy with the product, but because this can happen to may a high end and boutique firms. Lets not forget the recent loudspeaker threads that got deleted because of bashing. Search this threads and you will find tons of threads like this.
If I were in OP's shoes, I am sure I would feel the same. I hope the OP reaches out to Richard Schram and try to work it out. Good luck! |
I don't think just because a little glue may be used here and there necessarily affects the sound quality, which should be the determining factor anyway. Parasound makes some very nice sounding amps at a fraction of the cost of some of those mentioned. Some of you need to get down from your high horses :^ / |
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Magnum44, exactly, and just about every audiophile has been burned by an inferior product or products. At least you know not to buy any more Parasound stuff! |
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When I bought the halo gear at 1/2 price I could have got McIntosh for 1/2 price as well . Live and learn . |
Keep in mind that the Parasound is a mass produced product made in Taiwan. Is that bad? Not for business, but there's certainly some cost cutting and other compromises that lead to shortcomings there.
If you want a full balls-to-the-wall high end product, you get McIntosh, Luxman, Accuphase, Pass Labs, etc. Yes, much more expensive, but you get what you pay for for the most part. |
I assumed the power button was broken and needed a new part . If parasound would have told me the glue fell off I would have tried to glue it myself . Trust me i'm not the only one with this problem . |
Thanks! for sharing -All.
it is imperative to post both positive & negative experiences when dealing w/ these Audio companies. IME, the customer service does not concede after a sale (of any kind). Keep me posted and Happy Listening! |
Just curious, did the repair shop glue the ON/OFF switch back on? If that's all they did for $175 I'd be pissed off, too. |
Glue? That must be real crap! I can't blame you for being pissed off! |
It's true, Parasound takes customer service very seriously. I've read many reports of people who have called Parasound and been passed to the president of the company, who has also personally answered emails to the company on the weekend.
I've got 2 Parasound pieces, and I've never had any issues, they just sound really great. |
I purchased a demo Parasound CD1 from Audio Advisor about six months ago.One day I turn it on and there is no right channel.Of course I am more than a little upset and disappointed,but I am cool and call AA and ask them about the warranty and they instruct me to call Parasound.I called and spoke to someone and supplied my information and the nature of the failure.I was not sure what to expect and had read the conditions of the warranty where they can have you send the unit to an authorized repair facility of their choice.During the course of a pleasant and professional conversation I was instructed to send it to San Francisco,i then asked if they could supply a "call tag" for FedEx to pick up the box and I was told they would email a label and I could drop it off at a FedEx desk at Staples and that I did.
Much to my surprise,less than a week after I shipped the box,it arrives back,repaired and sounding as great as it did before the failure.Funny that the second day I had the unit back and up and running it would not eject a CD.I called and spoke to the same tech and he told me how to dislodge the stuck CD.I had the opportunity to thank him for the incredibly quick turnaround time on the repair,the fastest ever from any Audio company I had ever dealt with,and this includes some much smaller companies with great reputations and far less traffic.Parasound got it right for me in record time and they deserve some praise! |
Or see good therapist who can help you get past that anal-retentive perfectionism???? |
This is why I buy gear that you don't have to ever send anywhere, McIntosh , Dynaudio, REGA, ect... |
I hate sending gear in, whether audio gear or guitars or even taking your car to a repair shop. Not everyone understands the obsession with cosmetic perfection unfortunately :^ / |
Weird, but the moral of the story is, send it to Parasound to get it fixed, especially any Halo gear. |
I believe it's spelled a$$whole. |
