I’m glad they did, so you can get everything sorted out. Did they offer any explanation about the tonearm movement?
The bases for the OL Silver haven’t changed in the past 20 years. I had a Mk 1 Silver, sold it and got a Mk II. And I still have a Rega turntable, which the Silver remains mounted on. I have the Encounter on another table, but both the posts for either of the two OL arms dropped into the turntable easily.