I bought a headphone amp from them a few years ago that arrived Mute. I got no response from them but fortunately got a refund from the retailer
NuPrime Customer Service
NuPrime basically ignored my issue with a CDT-9 transport after I created a help ticket. I say ‘ignored’ because the NuPrime CSR repeated the issue I identified without providing any additional information on how they propose to fix the issue. The transport has increasingly failed to read then play discs – discs that play perfectly in a DVD player, car player, and external computer drive.
I waited a week without any NuPrime suggestion about what they will do. The ‘no response’ problem forced me to create a second ticket hoping to get someone that shows a desire to actually help. NuPrime failed to respond to either ticket for a second week.
So, if you are thinking about a CDT-9 transport for your audio system, I would keep in mind that service is not NuPrime’s forte.
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@swvaaudiofan |
Thanks for sharing and sorry you’re going through this. I had a very similar experience with iFi with useless and archaic “help” tickets that were no help whatsoever. I enlisted the US distributor and even he couldn’t get any help for me. Really??? Never again. There’s absolutely NO excuse for such poor customer service, especially with companies that do the volume of business these guys do, and there are plenty of other good companies out there that actually support their products and customers. Next time I’ll just shell out a few more bucks if I have to and support a company that actually cares and, just as importantly, NOT support one that doesn’t. Yeesh. |
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