No response from Aurender customer support


I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog

Please let me know your response. I would like to have the ability to auto select Qobuz and disable internet radio. On my conductor, Spotify is disabled. Thanks 

If you use Gmail, also check the Trash.  It's sent important emails directly to Trash several times for me.

FYI:  there is also an Aurender Facebook group you can access for group support.

Read the manual and go through conductor, Aurender is great at remotely curing issues.

There’s a support phone number in your manual. Call that. In my experience they always respond by phone within 24 hours

888-367-0840