Mike, You are not the only one I have heard that from regarding Audeze. Some companies really do go above and beyond. Grado, excellent service, Zesto ....unbelievable service.
I wish the OP luck, do manufacturers realize the damage control they could avoid by just taking care of customers? Magnepans aren't my thing, but after reading this story I would tell friends or family to avoid Magnepans . Honestly they really are a niche speaker, I get that they have a unique presentation but there are so many great speaker companies out there fighting for your $$$$