@decooney i hope everything works out to the best outcome for you and your family, it’s never easy.
I certainly don’t blame them but I when I went to respond and it said I was blocked, In my own mind and experiences, I decided that may not be the best place to deal if I ever encountered a problem with something I bought there. I wasn’t going to go out of my way to plead my case to unblock me.
Im sure they are a great company and there are lots of fantastic comments here about them. It was just my experience I was mentioning and I was partly at fault for sure!
All the best to you!