If you call Magnepan during weekday hours and ask for Shelia she will help you. 1-800-474-1646 Monday to Friday from 8 AM to 4PM CT.
You actually pay like $600 for the (2) new tweeters and they send them in a large tube. If you return the defective tweeters in the same shipping tube, they will credit you back $400. I'm not "exactly" sure of the pricing, but it's close to that.
I was a Magnepan dealer for many years and they are an excellent customer service oriented company. Sorry you are having problems, but this isn't the norm for Magnepan.
You actually pay like $600 for the (2) new tweeters and they send them in a large tube. If you return the defective tweeters in the same shipping tube, they will credit you back $400. I'm not "exactly" sure of the pricing, but it's close to that.
I was a Magnepan dealer for many years and they are an excellent customer service oriented company. Sorry you are having problems, but this isn't the norm for Magnepan.