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Magnepan 3.6R tweeter replacement - Any suggestion

One of my tweeters are not working, my dealer has shown frustration trying to get the proper support from Magnepan, I have also called and left messages and no response from Magnepan. 2 months now and multiple calls and not a single response. I just wish to buy a pair and replace them myself This is not usually the case since Magnepan are usually very nice and good with responses.......I like my Maggies and not sure what can be done, I am now reading some other threads with service support delays and concerns, anyone out there with some suggestions would be appreciated, thanks
rapogee

Showing 2 responses by mofimadness

mofimadness's avatar
mofimadness
5,446 posts
 
If you call Magnepan during weekday hours and ask for Shelia she will help you. 1-800-474-1646 Monday to Friday from 8 AM to 4PM CT.

You actually pay like $600 for the (2) new tweeters and they send them in a large tube. If you return the defective tweeters in the same shipping tube, they will credit you back $400. I'm not "exactly" sure of the pricing, but it's close to that.

I was a Magnepan dealer for many years and they are an excellent customer service oriented company. Sorry you are having problems, but this isn't the norm for Magnepan.
mofimadness's avatar
mofimadness
5,446 posts
 
Rhanson...Magnepan never made a 2.2? They had II, II Improved, IIA, IIB, IIC, 2.5R, 2.6R & 2.7R models.

Not sure what you had, but your advice about the fuse is good. Check it to make sure.

I've seen LOTS of toasted tweeters/panels on Maggies. Usually because the owner bypassed the fuse or put a larger value in.
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