Krell Moves to new location

Wow. I guess that is just how it happened. I feel bad for those who lost their gear that was in for service. I would be sad and angry, but what financial recourse is there when the company goes bankrupt?

I guess if it comes down to it, you would have to physically go to where your gear is, show proof of ownership and personally retrieve it to get it back. Sure hope for everyone's sake this is all speculation.

Well, it looks like our hopes for a Krell “reopening” as Will Buhler suggested in his communication to us on Audiogon are the of coal in our Christmas stocking. They have the same lame press announcement for months now on their revised website. I followed their instruction to contact the service at the new site and nada. Very unlikely we will see anything before January at the earliest. Not sure what is going on but I think they owe us with equipment  in for repair or upgrade more information. I don’t see the need for the news blackout. Surely there is more to communicate given the passing of time but what is that information. Common Will give us some Christmas hope! 

Based on everything posted above, it seems Krell Industries is facing significant turmoil, including THEIR ongoing communication issues. As already noted, customers report a lack of information from the company, which has been compounded by technical difficulties with their website and email systems. Although Krell has announced plans to reopen and transition to a new cloud-based platform, responses to inquiries have been POOR, leading to frustration among EVERYONE. The situation remains unclear, leaving many concerned about the company’s future and customer support capabilities.

My emails to Wil Buhler, Stereophile and George Myer AV regarding KRELL INDUSTRIES have not been answered.  Are they ever going to respond?   THEIR lack of response is not good news.  I find it very strange that they post their business status information on Facebook and claim to report their status to Stereophile.  A press release is the recommended form of communication. 

Is KRELL INDUSTRIES closed and out of business?  I have no clue!

The yardstick(s) is simple: do they have any techs who are getting paid? If not, are the repaired or awaiting-repair units stored somewhere, and if so, where? After the hoped-for restructuring, who has detailed knowledge of the product line? (Not marketing knowledge, but build and repair experience.)

The rest is legal window-dressing related to restructuring and rearranging liabilities and assets (if any). The techs who have relevant product knowledge (how to build, how to repair, how the gizmos work, etc.) are probably no longer in town and have moved on (you can’t pay rent, buy food, and buy gas with promises).

Most of the genuine assets of any tech corporation is the knowledge in the worker’s heads. Most assembly and repair procedures are never written down. Disperse the workforce, particularly the techs, and a restart is more like starting from scratch, a much harder job. This is why re-creating a Saturn V rocket, or building a LEM, is impossible.