The last time I viewed the BAX web site and tried to get an estimate I was offered the option of a residence pick up for an extra $30. And when i was down at the BAX facility it was clear that the BAX 800 number people and the local people have different notions about what is correct.
Info on Using BAX to Ship
There has been some discussion on this forum about using BAX to ship heavy products. I was told by a dealer that I'm returning some crated speakers to that it is simply like walking into a local UPS hub and dropping them off for shipment. Well, it does not work like that! So if you're thinking of using BAX here are some things to know. Only a commercial business with an account with BAX can ship using BAX. They don't accept items from individuals and they won't pick up at a residence unless you have an RMA for a return. This is because of 9/11; they want to make sure you are a viable business with a good reason to ship something heavy. Hope this saves people a trip to their "local" BAX office like I wish it had for me.