I can't believe this.


I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

128x128ozzy

curiousjim-

I’m not sure where you are getting your information from in regards to “the parts situation” being “pretty much caught up” because that is absolutely without a doubt not the case.  I am in the electronics business and I have multiple suppliers quoting Q4 of 2023 for a vast range of items.  There are whole vendors/suppliers that are quite literally not shipping anything at all due to component shortages and their inability to manufacture items because of it.  We’re not even close to the end of this.

@ozzy  

I wonder if it’s the same place I sent my Esoteric player to in California?   They were brutally slow. 

Disc drive went out just after warranty expired. Teac/Tascam doesn’t even give an email,for,service issues. You’re expected to fill out online form which I did twice with no response. Also contacted 2 of their listed service centers with no response ever. Bottom line is they are a crap company. Will never buy Teac or Tascam product ever again. 

I once sent a Sony separate in and after calling for 8 months and getting the run around, they finally admitted they lost it. I still believe someone there fixed it and took it home as it was a rare piece. They did reimburse me with a check, but only for the original price. I would have rather gotten it back.

Yep, I agree with others, it's bribery to get more money for doing the job they are suppose to do, regardless of the reason. Pay more or get it back well after you've lost your hearing.