I once sent a Sony separate in and after calling for 8 months and getting the run around, they finally admitted they lost it. I still believe someone there fixed it and took it home as it was a rare piece. They did reimburse me with a check, but only for the original price. I would have rather gotten it back.
Yep, I agree with others, it's bribery to get more money for doing the job they are suppose to do, regardless of the reason. Pay more or get it back well after you've lost your hearing.