Well, from GIK I ordered 4 bass panels and 2 corner traps two months ago. Packed perfectly well, delivered on time. The one issue was that about 3 weeks after ordering I tried to add diffusion plates which didn’t actually get shipped.
Their e-mail communication throughout the process was great and they shipped within about 4 days of the original estimate. About 6 months before this I ordered 4 mondo/narrow traps, 2 of which had scatter plates and again, had no issues at all.
I am sad to see so many negative experiences.