Fed Ex makes good

Any carrier (FedEx, UPS, USPS, etc.) is only as good as the employee handling the package at any given stage of the shipping process. I have had more bad experiences with UPS than any other carrier, and that's probably due to the luck of the draw.But I do believe a greater percentage of FedEx drivers are more cautious and conscientious than Brown's. As far as damage in shipment goes, the largest factor in preventing that is proper packing, which on heavy items has to include double boxing if the original packing materials are not available.

I bought an older pair of Boston Acoustic speakers a few months back that had to be shipped from MA to NC and was worried about damage. Although the CR7s were just over $100 including shipping, the seller packed them so well it took me

almost 30 minutes to get them unpacked (several different packing materials were used and each speaker was individually wrapped/cocooned in plastic sheeting). Turns out the seller actually worked at one of the major speaker manufacturers back in the 70s or 80s, although he didn't say which one. The lengths that he went to in packing these modest speakers was amazing. Careless or incorrect packing is usually more of a culprit than rough handling, especially in used equipment scenarios.

I’ve always removed the tubes and packaged them separately.  

Fedex absolutely destroyed a pair of $3000 speakers (it looked as if the damage was actually intentional) and even though we bought additional insurance to cover that amount, they refused to pay the claim…that is until we threatened to create a couple websites for their benefit:  howfedexscrewedus.com and fedexdoesnotpaydamageclaims.com

Upon hearing those threats a check was promptly issued for $3000.  A second speaker experience with Fedex involved an attempt to ship $6500 worth of speakers.  Visited the local depot and was informed regardless of how much insurance we purchased, their maximum reimbursement for total destruction of the speakers would be something like $300 +/-.  I asked why would I pay for added insurance if Fedex wouldn’t honor a claim in that amount?  Clerk shrugged and said ‘good question’.  Drove the speakers 300 miles to meet the customer halfway for delivery.  

Yes you lucked out.I did shipping for a whole sale electric supply company, shipping clerk.I worked for the old PO and saw,stuff mishandled, and thrown around.We would unload trucks loaded with Sear,JC Penny Christmas Catalogs that was fun.I worked for UPS in the claims office and know the game.