Denafrips maybe have a second thought.
I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.
I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant
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@david_ten I can’t recall the model names, but a high-end ModWright tube preamp and bi-amped ModWright amps, a Roon Nucleus digital server (with USB output), Black Cat ICs and speaker cables, G&G Discoveries power cords, and tweaks by Furutech, Herbie Dots, Black Diamond and G&G Discoveries. Speakers were bespoke full range three-way designs by VB Speakers with a customized Marchand active crossover. Both G&G and VB are members of the NJAS who sell mostly within that group. The overall level of the system was high enough for a clear window into the DACs. |
@lordcloud After the shoot-out I wrote these comments for a club newsletter: The Audio-gd 7 is sweet and warm in a pleasing tube-like way. It's a tad less resolving and extended on top than the other two. Down low, it trades ultimate articulation for increased scale, embodiment, and richness. The soundstage is big in all directions. Uncharacteristically, for all its fine qualities it betrayed a slight glare and aggressiveness in the mid-treble. |
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I am the USA Service Center. I could not announce until it was officially announced by Denafrips. So Im in Atlanta GA, been in the business 15 years, am at nearly every show exhibiting and if theres one thing I do well, its bend over backwards for my clients. I do not advertise , its word of mouth and referral only. So I'm the guy sending Fedex on my account to pick your unit up. Sorry you got caught in the transition Viablex, though today I start fresh moving forward with anything new that happens to come up. No more concerns about service or shipping moving ahead as Denafrips decided to make this move in support of the growing customer base. So Nice to meet you all and Happy Listening ! Mike |
Hello to all, I thought I would chime in and let you guys know that if anything goes wrong with one of these units you do NOT have to ship back overseas. The few instances I know of a Fedex truck was sent to pick up so the user never even had to take it anywhere. In other words white glove service. I can vouch for the quality of the DAC as well as the no nonsense, top rate customer service. Cheers Mike |
Hello guys, Our warranty coverage is comprehensive. - Defective within 30days, we cover both way shipping fee - Within a year, we cover one way return shipping fee - Within 3 years, client to cover both way shipping fee DENAFRIPS DACs are rather easy to be serviced, in most case, it can be done by swapping the board. If you’re a hands on person with electronics knowledge, the board can be replaced easily with a few screws and a little soldering. The PSU and the DAC board are modular, it’s almost plug and play (except for Ares). We will work with the client to decide mutually the best economical way forward. All these policies are in place. You’re well covered. Many thanks. Sincerely, Alvin @ VINSHINE AUDIO |
@nakolawala Would love to hear more about both the Ares and Pontus. Feel free to post over on this thread also: https://forum.audiogon.com/discussions/denafrips-dac-owner-impressions-feedback-general-discussion-q... |
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Viablex1 , Denafrips warranty clearly states They pay shipping round trip not to mention top shelf customer service from the distributor Vinsine Audio On top of this I understand Denafrips boards are easily removed , they are with the Terminator anyway , if failers occure by returning the board if that is the case instead of the entire Dac ,. What did Alvin of Vinshine Audio advise you don’t mention anything or did you buy it somewhere else ? |
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I have heard the same about another Chinese made DAC that went wrong when virtually new. Fortunately this is rare. Hopefully with the Denafrips it isn’t a design issue otherwise it could happen again. The shipping cost becomes quite a factor for warranty repair but the sticker price is so attractive I am sure you are still ahead. I think everyone should have two good DACs in their setup these days so that one can double check (A-B) for problems - not every issue is obvious to most listeners so it is good to be able to check against a baseline. |