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Denafrips maybe have a second thought.

I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.


I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant

viablex1

Showing 2 responses by mikepowellaudio-old

mikepowellaudio-old
38 posts
 
Hello to all, I thought I would chime in and let you guys know that if anything goes wrong with one of these units you do NOT have to ship back overseas. The few instances I know of a Fedex truck was sent to pick up so the user never even had to take it anywhere. In other words white glove service. I can vouch for the quality of the DAC as well as the no nonsense, top rate customer service.

Cheers

Mike
mikepowellaudio-old
38 posts
 
I am the USA Service Center. I could not announce until it was officially announced by Denafrips.  So Im in Atlanta GA, been in the business 15 years, am at nearly every show exhibiting and if theres one thing I do well, its bend over backwards for my clients. I do not advertise , its word of mouth and referral only. So I'm the guy sending Fedex on my account to pick your unit up. Sorry you got caught in the transition Viablex, though today I start fresh moving forward with anything new that happens to come up. No more concerns about service or shipping moving ahead as Denafrips decided to make this move in support of the growing customer base.  
So Nice to meet you all and Happy Listening !

Mike

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