Sounds like you have the Satisfy Ten. Unfortunately the Satisfy Forever upgrade is very, very expensive. Since you can't hear it I say go with Plan A:
My Conqueror does the same thing. Some bearings, in order to eliminate chatter or play use gravity. Doesn't take much in the way of handling to shift it. But they go back, gravity. Never even seen your arm. Haven't even searched. But if it sounds good and feels like that you can just about bet that's what it is.
may have always been there
My Conqueror does the same thing. Some bearings, in order to eliminate chatter or play use gravity. Doesn't take much in the way of handling to shift it. But they go back, gravity. Never even seen your arm. Haven't even searched. But if it sounds good and feels like that you can just about bet that's what it is.