Caveat Emptor

@artemus_5

Anyone remember why Grant Fidelity quit selling Psvane tubes? They reported that the Chinese company wanted to dictate policy to them, the seller. does this happen at Apos?

They have a lot of convoluted policies which seem contradictory to me. 45 day return with all sorts of stipulations. Any way you slice it, Chinese policy has its fingerprints all over this including only email communication when a telephone call could take care of the problem much quicker and easier.

with all due respect, this is speculation on your part, and painting with a very broad brush

i have had no problems with apos, bought, item delivered, returned within return period, full refund in 2021, their 20% restocking may not have been in effect since then, but even so, within 15 days it does not apply... of course my good experience does not mean apos is perfect, hasn't changed for the worse in the meantime, and others haven’t had a bad time, but my data point is just that, a real data point

other points to note - iirc when i have gone to apos’ website during business hours there is a chat function, you get a live person

i dealt with a person at apos when i returned my dac by the name of john soriano (john.soriano@apos.audio) - maybe this is really a chinese guy named chang who doesn’t speak english, using a fake email name... 😂

Why would you leave something turned on for 2 days if it wasn't working properly?

I have had a previous experience where a piece of equipment was not sounding right but after leaving on for 3 days came around

@jjss49

with all due respect, this is speculation on your part, and painting with a very broad brush

It isn’t speculation at all. Grant Fidelity wrote of their experience when they announced they would no longer sell Psvane tubes anymore. The other parts are my personal experience in buying an ultrasonic cleaner. The 1st one sent the wrong thing and wanted me to reorder, instead of replacing the wrong cleaner. You could tell by the writing that English was not their customary language. I just sent it back for refund. The 2nd company was better. They even had a tel # to call. However the cleaner came with the wrong power module for the motor. The people were friendly when I called and informed me in broken English that the part had to come from China and would be 2-3 weeks (thus making the 30 day return of no value) Normal customer service would have sent that piece right away, not 2-3 weeks

I also read apos audio terms and would not deal with them. But I’m glad you had a good experience.