Caveat Emptor

Welcome to the world of ChiFi. Where the products are cheap and even 1/2 of the work.

I bought a Cheap ultrasonic record cleaner off of walMarts site. I just figured that they had at least reviewed this company. So I was safe..... The cleaner came with the wrong US cleaner itself. I was quite satisfied with the quality of the rest ofm the unit. So I asked them to send me the US cleaner for exchange. TI had to instead, box up the whole thing and send it back. Then I would have to reorder it. I got the $$$ back and went elsewhare

Ordered it elsewhere and all was well except the plug for the record spinner motor. They sent a new one but it had to come from china so was 2 weeks getting here. they have a 30 day return but it was 25 days before I could use it.

Bottom line is that Chinese customer service is NOT on par with what we used to get. Our is going in their direction though. They are used to waiting for everything.

OTOH, the machine is good and works well. The only thing to replace is a motor and a US cleaner itself Those are easily replaced.

Apos Audio

Apos Audio is an authorized retailer of new audiophile equipment from a growing but carefully curated set of brands.

By partnering directly with the brands we carry, we guarantee 100% authenticity of everything we sell. We even offer Free Shipping, Lowest Price Guarantee, Apos 2nd Year Warranty and 45-Day Return Policy on all the products, so you can be confident you'll be happy with your purchase.

@jjss49 

just so folks are clear, and not conflating chi-fi and so on, with all the negativity that is often associated with it...

Looking at their site, I'd guess that 95% of their inventory is made in China. They say, They are "partners" with these brands. So you have an American company selling Chinese gear. Was the faulty  gear that OP had made in china? Most likely.

Anyone remember why Grant Fidelity quit selling Psvane tubes? They reported that the Chinese company wanted to dictate policy to them, the seller. does this happen at Apos?

They have a lot of convoluted policies which seem contradictory to me. 45 day return with all sorts of stipulations. Any way you slice it, Chinese policy  has its fingerprints all over this including only email communication when a telephone call could take care of the problem much quicker and easier. Two reasons come to mind. Email is much more anonymous and buys them time for these caveats so they get more of the customers $$$. Then the  other possible  reason for no phone calls. Could it be that this American company has very few who speak English

My point is that there are cultural differences in the ways and expectations of these 2 countries. Different expectations are one of the main reason for customer complaints. However if you are willing to tolerate these differences and the problems which often arise then go ahead with the purchase. But don't come crying when the $200 saved results in $500 worth of loss, grief and irritation

@jjss49

with all due respect, this is speculation on your part, and painting with a very broad brush

It isn’t speculation at all. Grant Fidelity wrote of their experience when they announced they would no longer sell Psvane tubes anymore. The other parts are my personal experience in buying an ultrasonic cleaner. The 1st one sent the wrong thing and wanted me to reorder, instead of replacing the wrong cleaner. You could tell by the writing that English was not their customary language. I just sent it back for refund. The 2nd company was better. They even had a tel # to call. However the cleaner came with the wrong power module for the motor. The people were friendly when I called and informed me in broken English that the part had to come from China and would be 2-3 weeks (thus making the 30 day return of no value) Normal customer service would have sent that piece right away, not 2-3 weeks

I also read apos audio terms and would not deal with them. But I’m glad you had a good experience.