Caveat Emptor


I almost never post and never have submitted a bad review but my experience with Apos Audio requires me to do such.

I ordered a DAC from them and they sent wrong color. I tried to contact them via phone and the only way to get someone's attention is through email.  They gave a slight refund if I wanted to keep the DAC which I accepted.  Then when I hooked it up it would not work correctly. They offered suggestions on a possible fix which I tried all to no avail. I asked to send the unit back to get refund and that is when the issue on a 20% restocking fee was communicated to me due to having it longer than the time allowed.  This was not acceptable to me as I had to wait for their response between emails.  I sent the unit back and filed a dispute with Paypal and it took me 3 weeks from the time they received it to get my money.  I will never buy from them again and will give my business to Mother Amazon where returns are much simpler and I don't have to write numerous emails to get refund.

Just a heads up to all.

clifblock

Showing 3 responses by clifblock

Thanks. I tried everything in my power to make it work so I could enjoy and not send back and miss listening to music.  It would be nice if possible to pick up the phone and discuss with someone but when I called the number listed on their website all I got was a recording and not even able to leave a message.

I am happy others have had good experiences with them but once they made an error in sending me the wrong color I thought they would have taken the extra steps to make this right instead I got push back during the whole process.

I can't recall the last time something like this rose to the frustration level this did.

The have lost a customer for life.

 

Here is a chronological chain of events:

The following is a chronological sequence of events which I believe purports to the waiver of any restocking fee:


March 3, 2022 Received DAC from Apos


March 3, 2022 Informed Apos that the wrong color DAC was shipped


March 7, 2022 Received response from Apos that I could exchange for correct order decided to


keep unit


March 10, 2022 DAC was hooked up to system and noticed problem and allowed it to be powered on two days as sometimes that can correct a problem which it didn’t


March 13, 2022 Tried to call Apos based on number on website to discuss issue with a live person which that is not an option


March 20, 2022 Finally found who I should contact at Apos to try and resolve issue


March 21, 2022 Received instructions from you on some possible fixes to resolve the problem


March 22, 2022 Responded to you that I tried those suggested fixes and they were unsuccessful


March 24, 2022 Received Return Authorization from Apos


March 25, 2022 DAC mailed back to Apos Chandler AZ


March 28, 2022 Unit received by Apos Chandler AZ

I have had a previous experience where a piece of equipment was not sounding right but after leaving on for 3 days came around