2. analog
  3. 191210-63554

Can You Trust a Shipper? (UPS, Fed-Ex, etc)

No you cannot, and here's why: In July, I bought a Rotel tuner from an ebay seller with a rating of 99.8% on hundreds of transactions. He shipped the tuner via UPS, who delivered the tuner to a business a few miles from my house. Someone from that business signed for my package (it is a warehouse that takes in merchandise from retailers that is being returned to the wholesaler from whence it came). It took several weeks to find this out, and I went to the business back around Labor Day to see what they had to say. I was allowed into the warehouse to do a cursory search for the package, but there must have been 4,000 - 5,000 boxes. PayPal denied a claim I had filed, because the tracking info the seller shared with them showed the package had been delivered. I went to the local UPS store today and was told that a claim had been filed by the seller with UPS and they would have reimbursed him. Moral of the story: Always have your signature required when you have anything shipped, unless you want to fall into this same black hole. Better yet, avoid having anything shipped unless it is from an actual retailer or other reputable company.

 

discnik
larsman's avatar
larsman
1,979 posts
 

You had a bad experience, so nobody else should use a shipping service. OK....  

discnik OP
161 posts
 

I am not doubting that the unit was packed to survive the trip; my point was that even though it was clear UPS had delivered the package to the wrong address, I'm still out of my money because PayPal's unbending rule is that if the shipper shows a package was delivered (even if it was the wrong address), they will not make a refund. The seller not only got my money for the purchase of the unit, UPS paid HIM when he filed a claim for a lost package. It is like trying to fight a cloud.

carlsbad2's avatar
carlsbad2
1,623 posts
 

Hard to believe an ebay seller with a 99.8 rating would double rip you off.  I'd like to hear the other side of the story.

I've also, as a seller and a buyer, worked with paypal many times and they never told me "too bad, you lose".  

Jerry

soix
9,554 posts
 

I always use FedEx, never UPS. 

discnik OP
161 posts
 

1. UPS truck pulled into my driveway on July 15th to deliver the package, but driver could not find it on truck.  2. Received message from ebay that delivery had been rescheduled for Monday, July 17.  3. On that Monday morning, got another ebay message that package had been delivered . I was home, and it was not delivered, at least not here. 4. Informed the seller of both events as they happened, and he promised to refund my money. Never heard from him again. 5. Filed a claim with PayPal - they checked with the seller, who gave them the tracking info. I guess they checked the number and saw that it was delivered, and that was that. Claim denied. I found out around Labor Day where the package had been delivered to, and went to the address. It was a business (warehouse) that takes in hundreds of packages each week, but nothing from private individuals. Even talked to the guy who UPS said had signed for the package. He didn't remember it. Those are the facts.

 

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