I too have had an exceptional experience having a Bryston product serviced by their Vermont facility.
A couple of years ago my Bryston CD player developed a problem with the display. Bryston repaired it by replacing the entire front panel assembly, promptly and at no cost whatsoever, even though it was about 7 years old at the time and I was not the original owner.
When I consider the purchase of an audio component, if a manufacturer has what seems to me to be a reputation for responsiveness and/or customer service that is controversial, or worse, I look elsewhere. There are always alternative manufacturers offering comparably good products for which that is not a concern. And I’d rather give my money to a manufacturer that has established an exemplary reputation in those respects even if a transaction with one having a spotty reputation would work out ok. That is a major reason why manufacturers such as Bryston, Herron, Daedalus, Pass, and VAC are or have been represented in my system.
Regards,
-- Al
A couple of years ago my Bryston CD player developed a problem with the display. Bryston repaired it by replacing the entire front panel assembly, promptly and at no cost whatsoever, even though it was about 7 years old at the time and I was not the original owner.
When I consider the purchase of an audio component, if a manufacturer has what seems to me to be a reputation for responsiveness and/or customer service that is controversial, or worse, I look elsewhere. There are always alternative manufacturers offering comparably good products for which that is not a concern. And I’d rather give my money to a manufacturer that has established an exemplary reputation in those respects even if a transaction with one having a spotty reputation would work out ok. That is a major reason why manufacturers such as Bryston, Herron, Daedalus, Pass, and VAC are or have been represented in my system.
Regards,
-- Al