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BUY Bryston!!!!!

My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen
tomic601's avatar
tomic601
12,911 posts
 
Take back what I said... Brothers amp and he has the full email exchange saved, including where Paul does refer the amp to chief engineer who while buried in other work does offer to put somebody on it ! And to help figure out the circuit:-)

So an oldie but goodie 100 C will be headed Colorado way

for those who like the fine print of “ it not really being PS Audio” there is a company history on the PS audio website including where The name is bought back.....and certain talent stay on with the new company 

my most sincere apology 
ricmci
219 posts
 
Here is a positive statement on McIntosh's customer service. I bought a minimally used  5 year old MA-2275 but the tube cover could not be found. It was a good deal so bought anyways. Looked on line for months and could not find a replacement. Called McIntosh and while they didn't have any in stock, they agreed to make one for me. $20.00 total. Out of warranty. It was a perfect fit when arrived. I know this may not be a common occurrence with McIntosh but they treated me exceptionally well.
rsimon
8 posts
 
Bryston’s customer service is first rate.  A lightening strike just outside my house a few years back blew out two channels on my 9BSST (and just about everything else in the house that was connected to coax or ethernet).  I told Bryston what had happened and fully expected to be billed for the work.  No charge.    This amp is 16 years old now and still performs flawlessly.  Hats off to Bryston!
oddiofyl's avatar
oddiofyl
3,825 posts
 
I love these kind of threads...  I have dealt with two brands mentioned here, Quicksilver and VTL.    Quicksilver is top notch, great products and service.   VTL, great products (when working) coupled with HORRIBLE service (always)....

I would not hesitate in buying a used Bryston after reading this thread.
professorsvsu
78 posts
 
My BCD-3 had a display failure a few months ago (roughly one year old). It ended up in Canada via Vermont for repairs. The diagnosis was a bad solder joint easily repairable. Instead of a repair, I inquired about swapping out the original green display for the optional blue. The response was: no problem! My CD player was gone for about a week and even with the unneeded different display, my cost was nothing except for shipping to Vermont.I have three components in my system that I'll never part with: Bryston 4B Cubed amp, Bryston BCD-3 CD player, and Herron VTPH-2A phono stage. All are stellar performers that I have full confidence in.
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