Hi guys, if you ever run into any kind of connectivity issues like this, here is how to troubleshoot:
First, please check that the Aurender is on and has an IP address. You can check on the IP address at the bottom of the screen on the Aurender itself. Depending on what screen you are on, it may or may not display the IP, but you can toggle through different screens by pressing the menu button (3 lines, top right in the square of buttons) repeatedly until you reach the screen with the IP address.
Does it have an IP address or does it state "No IP?" If it says "No IP," please double check the physical ethernet connection. If all connections are intact, try restarting your router and/or any WiFi extenders or wireless access points that may be in use.
If it DOES have an IP address, then please double check that your iPad or Android is on the right WiFi network, quit the Conductor app and reopen it.
In case the app is still not “seeing” your Aurender at this point, please delete the app and reinstall it. IMPORTANT: on Apple devices, you must grant the app permission to access devices on your local network when prompted! Otherwise, it won’t be able to see your Aurender.
If you are getting stuck at this point please let us know via phone or email.
Thanks, and wishing everyone a happy Memorial Day weekend.
