Anyone else order Caladans from Clayton Shaw?


After watching videos and reading positive reviews I ordered a pair of Caladans. It’s been 2 weeks and I have never received an email confirmation of sale.  The charge on my cc was from Spatial Audio.  I have called and left VMs twice and also emailed Clayton’s info address. Crickets ! 

Has anyone else experienced this?  I assume he’s extremely busy but I’m getting a little anxious.

 

whiteknee

I'm not sure how the invoice numbers work, I'm not positive there is a correlation. I ordered on 11/1/2023 with Invoice #179, and received SN 00023.

It was hard for me to be patient, but in the end I have an amazing pair of speakers for what I consider a steal of a price. The speakers are gorgeous, use very high quality components, are well built, and sound better than anything I have every owned....and I've had some expensive speakers over the years (at least for me)

Any new company will have some growing pains, and I think the positive response to the Caladans from the New Record Day video caught everyone off guard.....and pressed them into production earlier than planned. For me it was well worth the frustration.

vthokie83

I agree and I have an additional data point/info.  Clayton left a voicemail yesterday evening because my original wood choice was white oak (invoice #107 order date 12 Nov).  I was wavering on my wood choice after Clayton posted the pics of actual baffles in the cherry, maple, and walnut.  I asked if I could get a picture of a white oak baffle to help determine my final wood selection. They have not yet received the first round of baffles in the oak.  Clayton has seen the raw wood, "which looked really good".

I took a closer look at the invoice Clayton emailed to me and the No. he gave was 225, so I'm feeling better  :)  Greatly enjoyed the review, vthokie83! 

Hello All,

I also worked to reverse my charge per Clayton's feedback and was asked to reorder it for delivery, but have two questions.

1. The new price is more expensive than when I originally ordered. There's a premium now for walnut and shipping is more expensive. How did you resolve these differences with Clayton?

2. I was told the dispute case is considered open for 90-days, thus the merchant can show proof of delivery and they will reverse the credit return. How have you mitigated the risk of being billed twice, if the dispute is reversed with proof of delivery?